Frequently Asked Questions
Everything you need to know about your Team Express gear and orders.
What is the standard shipping time for team uniforms?
Standard shipping for in-stock items typically takes 3-5 business days. For custom team uniforms or personalized jerseys, please allow 2-3 weeks for production and delivery.
Can I return customized sports equipment or apparel?
Items that have been customized with specific names, numbers, or team logos are non-returnable unless there is a manufacturer defect or a printing error on our part.
Do you offer bulk discounts for school athletic programs?
Yes, Team Express offers tiered volume pricing for schools, clubs, and leagues. Please contact our sales department directly to receive a custom quote for your organization.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and official Purchase Orders (POs) from verified educational institutions.
What should I do if my equipment arrives damaged?
Please inspect your package upon arrival. If any equipment is damaged during transit, contact our customer service team within 48 hours to initiate a replacement claim.